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Terms & Conditions

Last updated: September 5, 2026

These Terms & Conditions ("Terms") govern your use of the website and the coaching, training, and nutrition services offered by Muscle by Mila LLC ("we," "us," or "our"). By accessing this website, submitting our contact or intake form, purchasing a self-guided digital program, or working with us in any of our coaching services, you agree to these Terms. If you do not agree, please do not use the website or our services.

1. Our Services

We provide fitness, nutrition, and lifestyle coaching for women, offered through three service tracks:

  • Self-Guided Digital Programs — pre-built 12-week training programs delivered as a downloadable PDF guide upon purchase. These are content-only: no 1-on-1 coaching, check-ins, video form review, or access to our CoachRx coaching platform or private WhatsApp community is included.
  • Global Online Coaching — remote coaching delivered through our CoachRx platform, including a customized training plan, nutrition guidance, and (depending on tier) check-ins, video form review, direct messaging access, and access to our private WhatsApp community.
  • Private Denver Training — in-person 1:1 training sessions at our Denver, Colorado studio, plus nutrition guidance and, depending on tier, additional lifestyle coaching support.

The specific inclusions, deliverables, and platform access for your package are described on our packages page and in your service agreement (where applicable) before you purchase or begin.

2. Eligibility

  • You must be at least 18 years old to purchase or use our services. By purchasing or using our services, you confirm you are 18 or older and able to enter into a binding agreement.
  • Private Denver Training is available to Colorado residents only, in addition to the eligibility requirements above.

3. Health & Medical Disclaimer — Please Read Carefully

Our services are not medical care and are not a substitute for advice, diagnosis, or treatment from a qualified physician or healthcare provider. Always consult your doctor before starting any new exercise or nutrition program, especially if you are pregnant, nursing, have a medical condition, are taking medication, or have any concerns about your health.

You acknowledge and agree that:

  • Your coach is a fitness and lifestyle professional, not a licensed physician, registered dietitian, physical therapist, or mental health professional, and does not provide medical, clinical, or psychological treatment.
  • Nutrition guidance provided is general, educational, and non-clinical in nature — it is not medical nutrition therapy and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you are seeking care for a medical condition or a clinical eating concern, please consult a licensed medical provider.
  • You are responsible for obtaining clearance from your healthcare provider before participating, and for disclosing any health conditions, injuries, or limitations relevant to your participation.
  • You should listen to your body, stop any activity that causes pain or discomfort, and seek medical attention when needed.

4. Assumption of Risk & Release of Liability

Physical exercise carries inherent risks, including the risk of injury. By participating in any training or activity recommended by us, you voluntarily assume all risks associated with that participation. To the fullest extent permitted by law, you release and hold harmless Muscle by Mila LLC and its coaches from any claims, injuries, damages, or losses arising out of or related to your participation in our services. A separate liability waiver is required before in-person training begins.

5. No Guarantee of Results

Health and fitness results vary from person to person and depend on many factors, including your effort, consistency, genetics, starting point, and health. We are committed to supporting you, but we do not and cannot guarantee any specific outcome, result, weight, or body composition.

6. Your Responsibilities

  • Provide accurate and complete information about your health, goals, and history.
  • Follow safety guidance and use proper form and equipment.
  • Communicate openly about how you feel and any issues that arise.
  • Use the website and services lawfully and respectfully.

7. Business Hours & Communication

Client communication — including CoachRx messaging, email, and WhatsApp community moderation — is handled Monday through Friday, 9:00 AM–5:00 PM Mountain Time, excluding holidays. These channels are not monitored for medical emergencies. If you are experiencing a medical emergency, call 911 immediately.

8. Self-Guided Digital Programs — Delivery & Access

Self-Guided Digital Programs are one-time purchases delivered as a downloadable PDF guide. Purchasing a self-guided program does not create a CoachRx client account and does not include coaching interaction, check-ins, form review, or access to our private WhatsApp community. Because these are digital goods delivered immediately upon purchase, all sales are final except as required by law.

9. Global Online Coaching & Private Denver Training — Commitment Terms

Foundations ($99/month) is a month-to-month service with no minimum term.

Online Coaching, The Elite Remote Concierge, Denver Immersion 3-Day, and Denver Immersion 5-Day each carry a binding minimum 12-week commitment, whether billed monthly or paid in full. The Elite Remote Concierge and both Denver Immersion tiers are by application; acceptance is at our discretion.

Your specific package, price, billing cadence, and commitment term will be confirmed in your service agreement before your first payment is charged.

10. In-Person Session Cancellation Policy — Denver Studio

Clients in Private Denver Training must provide at least 24 hours' written notice to cancel or reschedule a scheduled session. Sessions cancelled with less than 24 hours' notice, or missed without notice, are forfeited in full — they cannot be rescheduled or credited and do not carry forward to future weeks.

11. Payment, Refunds & Early Termination

General policy: outside of the statutory right described in Section 12, or a qualifying event described below, all fees are non-refundable. Credit card chargebacks for services that have already been delivered are strictly prohibited and constitute a breach of these Terms.

Early termination of a 12-week commitment: if you exit a 12-week commitment before the term ends, you must pay either (a) the remaining balance owed for the full term, or (b) an early termination fee calculated as a percentage of your remaining balance, based on when you cancel:

  • 50% of the remaining balance — cancellations during Weeks 1–4
  • 35% of the remaining balance — cancellations during Weeks 5–8
  • 25% of the remaining balance — cancellations during Weeks 9–12

Qualifying exceptions to the no-refund policy: certified death, certified disability preventing continued participation, or relocation of our Denver studio more than 5 miles from its current location.

12. Your Right to Cancel Within 3 Business Days

If you enroll in Global Online Coaching or Private Denver Training, you have the right to cancel your agreement, without penalty, within three (3) business days after you receive a copy of your signed service agreement. To cancel under this right, notify us in writing (by email, mail, or hand delivery to our place of business) within that window. If you cancel under this right, we will refund all payments you have made, less a prorated amount for any services already delivered to you, within fifteen (15) days of receiving your written notice.

13. Intellectual Property

All content on this website — including text, graphics, logos, photographs, and program materials — is owned by or licensed to Muscle by Mila LLC and is protected by intellectual property laws. You may not copy, reproduce, distribute, publicly share, or create derivative works from our content or program materials without our prior written consent. Materials provided to you as a client (including self-guided PDF programs) are for your personal use only and may not be shared, resold, or redistributed.

14. Acceptable Use

You agree not to use the website or services to: violate any law; infringe the rights of others; transmit harmful or malicious code; attempt to gain unauthorized access to our systems; or interfere with the proper operation of the website.

15. Limitation of Liability

To the fullest extent permitted by law, Muscle by Mila LLC and its coaches will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the website or services. Our total liability for any claim will not exceed the amount you paid to us for the services giving rise to the claim.

16. Indemnification

You agree to indemnify and hold harmless Muscle by Mila LLC and its coaches from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of your use of the website or services, your violation of these Terms, or your violation of any rights of another person or party.

17. Third-Party Links and Services

Our website may contain links to third-party websites or use third-party tools (including Stripe, CoachRx, and Calendly). We are not responsible for the content, policies, or practices of any third party. Your use of third-party services is at your own risk and subject to their terms.

18. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect and use your information.

19. Changes to These Terms and Services

We may update these Terms or modify our services at any time. Updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the website or services after changes are posted means you accept the updated Terms.

20. Bilingual Agreements

Our service agreements are available in English and Spanish. In the event of any conflict or inconsistency between the two versions, the English-language agreement governs.

21. Governing Law

These Terms are governed by the laws of the State of Colorado, United States, without regard to its conflict-of-law rules. Any disputes will be handled in the appropriate courts located in Colorado.

22. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

23. Contact Us

If you have any questions about these Terms, contact us at: